FAQ Help Center

Need help? You’re in the right place.

Whether you’ve got questions about returns, shipping, or what’s actually in that amber bottle – we’re here to help. This page covers the most common things folks ask us, but if you don’t see what you need, just reach out. Real people, real answers, always.

popular questions

We’ve gathered the most common questions here – about orders, shipping, returns, and how things work around this herbal little corner of the internet. Give it a scroll, and if you still need a hand, we’re always just a message away.

Our business address is:

Earth’s Magic Inc

2474 Walnut Street PMB 258

Cary NC 27518

We ship all orders via USPS, and you’ve got two choices at checkout:

  • Ground Advantage (Free): This is our default option and costs you nothing. It’s reliable, but it can take its sweet time—especially if you’re in Hawaii, Puerto Rico, or way out in the country.
  • Priority Mail (Paid Upgrade): Need your goodies sooner? Priority Mail gets it there faster. The cost depends on your package’s weight and where it’s headed.

We do ship to Hawaii and Puerto Rico, and everywhere USPS delivers within the U.S.


If you’re in a hurry (or just really excited for your herbs) and not in the continental United States, we recommend upgrading to Priority Mail – it tends to get there quicker and with fewer detours.

Not at this time. We currently ship only within the United States, including Hawaii and Puerto Rico. We’d love to expand someday, but for now, we’re keeping it close to home to ensure the fastest, safest delivery for our customers.

We ship everything from Cary, North Carolina, and we do our best to get your order packed and out the door within 1–2 business days. Once it’s on its way, the rest depends on the shipping method you choose:

  • Ground Advantage (Free): Usually arrives within 2–6 business days, but it can take longer—especially if you’re in Hawaii, Puerto Rico, or a rural area. It’s steady, but not speedy.
  • Priority Mail (Paid Upgrade): Typically arrives in 1–3 business days and is your best bet if you’re short on time or just eager to get your goodies.

Either way, we’ll send you a tracking number so you can follow along as your package makes its way home.

We accept returns on unopened, unused products within 30 days of purchase.

If something’s not right, we want to make it right – just contact us first so we can walk you through the process. Customers are responsible for return shipping unless the item arrived damaged or we made a mistake with your order.

Returns must be approved in advance. To request a return, please reach out via our Contact Page with your order number and reason for the return. We’ll respond promptly with next steps.

Because we offer wellness products for personal use, we can’t accept returns on items that have been opened or used.

If your item shows up broken, leaking, or just plain not what you ordered, let us know within 7 days of receiving your package. Send us a message with a photo of the issue and your order number. We’ll either replace the item or issue a refund – whichever you prefer.

We stand behind every product we sell, and we’ll always do our best to make things right.

Refunds are issued to the original payment method once your return is received and approved. If the refund is due to damage or error on our part, you’ll receive a full refund including shipping.

We aim to process refunds within 2–3 business days of receiving the returned item.

If you’re ever unsure about a product or have a concern, please reach out. We’d rather chat first than have things escalate to a dispute – we’re people here, not bots.

We totally get it—sometimes you hit “buy” and then have second thoughts. Orders can be canceled before they ship by reaching out through our Contact Page as soon as possible.

Once your order has shipped, it cannot be canceled but may be eligible for return (see above).

For full details on our Privacy Policy, click here.
You can find our Terms & Conditions right here.

From time to time, we may offer seasonal sales, product bundles, or free shipping promotions. Any terms and conditions will be clearly stated on the site or in the promotional email. Most discounts are valid only during the promotional window and cannot be applied retroactively.

No worries – we’re real people over here, and we’re happy to help. Just send us a message through the Contact Page and we’ll get back to you as soon as we can. Whether you’ve got a question, concern, or just need help picking the right remedy, we’ve got you.